Refund Policy

Last Updated: [13/3/2025]

At docs-tools.com, we aim to provide high-quality digital tools and services. By purchasing any of our services, you agree to our No Refund Policy as outlined below. Please read this policy carefully before making a payment.

1. No Refunds on Digital Products & Services

All purchases made on docs-tools.com are final and non-refundable. Since we provide digital services and products, we cannot issue refunds once access has been granted or the service has been used.

• Subscription plans
• One-time purchases of tools/features
• API access or credits
• Any other digital content or service

We encourage users to explore the free or trial versions (if available) before making a purchase.

2. Exceptions for Refunds

Refunds will only be considered in the following cases:

• Duplicate Payments: If you accidentally made multiple payments for the same service, we will review and process a refund for the duplicate charge.
• Technical Errors: If a transaction was completed but you did not receive access to the service, we will investigate the issue. If we are unable to provide the service, a refund may be issued.
• Incorrect Charges: If you were billed incorrectly due to a system or processing error, we will rectify the charge.

To request a refund under these conditions, you must contact us within 2 days of the transaction and provide the necessary details (proof of payment, transaction ID, screenshots, etc.).

3. Chargebacks & Disputes

We take fraud prevention seriously. If you dispute a charge or initiate a chargeback without first contacting us for resolution, we reserve the right to:

• Suspend or terminate your access to our services.
• Report fraudulent disputes to the relevant authorities or payment processors.
• Take legal action if necessary to recover funds lost due to fraudulent chargebacks.

4. Subscription Cancellations

If you are on a subscription plan, you may cancel your subscription at any time to prevent future charges. However, cancellations do not result in refunds for past payments. Your subscription will remain active until the end of the current billing cycle.

5. Contact Us

If you have any questions about our Refund Policy or believe you qualify for an exception, please reach out to our support team at:

docstools1@gmail.com

Please include the following details in your request:

• Full Name
• Email Address
• Transaction ID
• Date of Payment
• Reason for Refund Request

We will review your request and respond within 7 business days.